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The Terms You Need to Know

When you open an account with 3446 slot, you're entering into a clear agreement with us about how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals…

Account access where local law permitsDANA, OVO, GoPay, QRIS depositsWithdrawal verification and timing
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3446 slot The Terms You Need to Know
REACH OUR TEAM

Contact Us About These Terms

If you have questions about how our terms apply to your account, our support team can walk you through the details.

Live Chat Open the chat widget on the lobby between 08:00–23:00 Indonesia time, seven days a…
Email Support Send your question to [email protected] and we will respond within 24 hours.
Account Settings Log in and go to Settings > Account > Help Centre to see FAQs…
YOUR DATA AND SECURITY

How We Protect Your Account and Information

Your account data is encrypted end-to-end when you log in from your device. We store deposit and withdrawal records for seven years to comply with financial reporting requirements where we operate.

Encryption

All communication between your device and our platform uses SSL encryption. Login sessions expire after 30 minutes of inactivity to protect unattended accounts.

Data Retention

Deposit, withdrawal and gaming records are stored for seven years per financial regulations. Account closure erases session data within 30 days unless a dispute is open.

Payment Verification

We verify your identity before your first withdrawal. For withdrawals above Rp 50,000,000, we may request additional documents. Verification takes 24–48 hours.

Dispute Resolution

If you dispute a transaction, report it within 14 days of the date it appears in your wallet. We review the logs and respond within five business days.

Account Security

Enable two-factor authentication in Settings > Security for an extra login layer. We never ask for your password via chat, email or phone.

Contact for Changes

To request correction of your personal information, email [email protected] with your account ID and the details you want updated. We confirm changes in writing.

Answers to Your Terms & Conditions Questions

Players in Yogyakarta, Jakarta and across Indonesia often ask the same questions about what our terms mean for their accounts. Below are the answers we give most.

You must be of legal age to gamble where you live. Age and jurisdiction eligibility depend on local law. During registration, you confirm you meet these requirements. We may ask for proof of age before your first withdrawal. Submitting false information results in permanent account closure and funds forfeiture.

Yes. Once you're logged in, go to Wallet > Deposit Methods to add or remove DANA, OVO, GoPay or QRIS. You can use any method to deposit. For withdrawals, funds must go back to the payment method you used for your last deposit. If you want to withdraw to a different method, contact support to update your linked account.

Once you request a withdrawal and pass identity verification, your funds clear your wallet within 24 hours. The actual arrival in your DANA, OVO, GoPay or QRIS account depends on your bank and payment provider — usually 1–3 hours. Large withdrawals above Rp 50,000,000 may take an extra 24 hours for compliance review.

When you request account closure in Settings > Account > Close Account, your balance is paid out immediately to your registered payment method, provided it clears verification. All active sessions end. Your account data is erased 30 days after closure unless a dispute is pending. You can reopen an account any time after closure, but it will be a new account with a new username.

Yes. You have 14 days from the transaction date to report a dispute through the live chat or email [email protected]. Describe what happened — unauthorized withdrawal, failed deposit, wrong game outcome — and we will pull the transaction logs. We respond within five business days with our findings and any credit or reversal applied.

Yes. Any promotional credit you receive follows specific terms posted on our Promos page at the time you claim it. Those terms override the general policy for that credit only. Once the credit is applied to your account, you can play it — but it cannot be withdrawn as cash until you meet any playthrough requirement stated in the promo terms.

Email [email protected] with your account ID and request. If you want all data we hold about you, ask for a data subject access request. For corrections — name, email, phone — include the new information and we'll verify your identity. All changes are confirmed in writing within five business days.

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